ISO 20000-1:2018 is the latest version of IT Service Management System which is applicable to all Information technology service providers (internal or external Scope) and organization depending on information technology suppliers to carry out its business activities, or simply wishes to improve IT service management system.

The standard defines the desired best practice methods for controlling (Protecting) information - Confidentiality, Integrity & Availability and it requires to be audited and registered by a third party Certification Body.

In today's IT driven world, organizations are seeking to demonstrate to their stakeholders, business partners and customers, some form of 'fit for purpose' assurance regarding their information security.